Terms and Conditions

This Agreement sets the terms of use for the https://emporium.az/ service (the "Service"). By using the Service, you agree to this User Agreement (the "Agreement").

Please read this Agreement carefully before using the Service. If you do not agree with the Agreement, please do not use the Service. This Agreement applies to any use of https://emporium.az/ and to sales contracts concluded on its basis.

1.1. For the purposes of this Agreement, the following terms have the meanings set out below:

User Agreement (Agreement): All terms below related to online purchases set out in this document.

Parties to the Agreement: Seller and Buyer.

Buyer: A natural person who orders/purchases products listed on the website "www.emporium.az" using the technical capabilities of the site, paying electronically/online or in cash (on delivery), and who agrees to the terms of this Agreement.

Verification: A procedure that confirms a specific phone number belongs to a specific natural person. As a result, the Customer receives a unique identifier and access to a Personal Account linked to the verified phone number.

Personal Account: A set of data and settings defined (provided) by the Buyer. Each User may have only one Personal Account.

Seller: The legal entity selling goods online on the site and setting sales and delivery terms — "SİNTEKS" LLC (registered address: AZ1095, Baku, Sabail district, Rasul Rza st. 3; TIN: 1700042741).

Service: The internet resource located at https://emporium.az/, any site add-ons and other services for various OS, and the software; including site/app design (graphic layout), databases, any sections (subsections), and any information posted by the Seller. All property rights in the Service belong exclusively to the Seller.

Goods: Items that are the subject of civil sale–purchase relations between the User and the Seller. The Seller owns the Goods sold. All relations connected with organizing delivery of Goods purchased on the Service arise directly between the Seller and the User.

Buyer's Personal Information: Any information about the Buyer that the Buyer provides at registration or during use of the Service, including personal data and information automatically transmitted to the Seller during use (IP address, cookies, browser info, etc.).

Order: The electronic submission, via the relevant site form, of a request by the Buyer to purchase products to be delivered to the address specified by the Buyer.

Spam: Mass, unauthorized and/or unexpected advertising, informational, promotional, or other mailings and messages.

1.2. Terms not defined in "Key Definitions" shall be interpreted in accordance with the meaning arising from the text of this Agreement. In case of disagreement regarding the interpretation of a term, the interpretation determined by the Seller shall apply.

2.1. Use of the Service's materials and services is governed by applicable law and this Agreement.

2.2. This Agreement is a public offer.

2.3. By using the Service, the Buyer adheres to this Agreement and accepts the obligations and instructions for using the Service.

2.4. If used on behalf of a legal entity, that legal entity accepts this Agreement and its terms.

2.5. If the Buyer disagrees with the terms or with changes made to them, the Buyer must refrain from accessing the Service and stop using it.

2.6. All or part of the Service's materials/services may be accompanied by advertising. The User agrees that the Seller bears no responsibility and has no obligations regarding such advertising.

2.7. Registration on the Service is voluntary. Registered Buyers gain access to additional services. The Seller may request confirmation of information provided at registration and supporting documents at any time.

2.8. The Buyer must keep their password confidential and is responsible for actions performed using their email and password and in the Personal Account. The Buyer may use the Service only with their own email and password. If the Buyer suspects unauthorized access to the Personal Account, they must change the password.

2.9. The Seller may, at its discretion, suspend access to services for Buyers who violate this Agreement.

2.10. The Buyer agrees not to engage in actions that may be considered violations of law or international norms (including in the fields of intellectual property, copyright and related rights) or that disrupt or may disrupt the normal operation of the Service.

2.11. The Service is not responsible for any violation of third-party rights arising from information and data provided by the Buyer.

2.12. The Buyer additionally undertakes:

2.12.1. Not to take any action that could place an excessive load on the Service's infrastructure;
2.12.2. Not to interfere with the operation of the Service or hinder access to it, including via automated systems or processes.

2.13. Information/data provided by the Buyer and actions on the Service must not:

2.13.1. Contain inaccuracies, be incorrect or misleading;
2.13.2. Enable fraud, deception or abuse of trust;
2.13.3. Contain information insulting anyone's honor, dignity or business reputation;
2.13.4. Contain defamation or threats;
2.13.5. Incite crime or interethnic hostility;
2.13.6. Enable, support or call for terrorist or extremist activity;
2.13.7. Contain computer viruses or other software intended to cause damage, unauthorized interference, or clandestine access to any system or data (including the Service's data) or to misappropriate personal or other information;
2.13.8. Otherwise violate applicable law.

2.14. The Seller may at any time suspend or refuse the Buyer's activity/sales for violations of this Agreement, for violations of applicable law, or for other reasons.

3.1. To register and/or place an Order, the Buyer must complete phone number verification:

• Enter phone number in the designated field and click "send code";
• A unique code is sent to the specified number via SMS and/or push notifications and/or applications/messengers or another method; the Buyer enters the code into the designated field;
• If the sent and entered codes match, verification is successful — the phone number is associated with the specific person in the Account and/or in the Order details ("Your Information" — "Name and Surname").

3.2. Upon successful verification, the User receives a unique identifier and becomes a registered user of the Service.

3.3. The Buyer must not disclose login/password, phone number or one-time codes to third parties. If there are doubts about the security of these details or illegal use by third parties, the Buyer must immediately inform the Service.

3.4. The one-time code sent for phone verification confirms ownership of the specified phone number and consent to these Terms.

4.1. The Service enables the Buyer to order delivery services for Goods offered by the Seller on the Service. The contract for organizing delivery of ordered Goods is concluded directly on the Service.

4.2. The subject of the Agreement is to enable the Buyer to purchase and otherwise use the products displayed on the site for personal and other purposes. These terms apply to all products currently offered for sale.

4.3. By ordering products on the Service, the Buyer declares full agreement with these terms.

4.4. Goods and sales terms posted on the Service constitute a public offer (proposal) under Article 408 of the Civil Code of the Republic of Azerbaijan.

4.5. The Seller may change purchase terms without prior notice until the purchase is completed.

4.6. A purchase is deemed completed when the Buyer pays the product price in any form (electronic/cash), against a cash receipt or another document confirming the sale.

4.7. By completing the site order form, the Buyer consents to the Seller (or persons designated by the Seller) using the Buyer's contact details, including for sending future promotional campaigns and related information.

4.8. The Order is considered a contract concluded between the Buyer and the Seller.

4.9. Except for days of technical/maintenance work and force majeure cases noted below, the Buyer may use the Service at any time. If the site's operation is suspended for reasons beyond the Seller's control, or if the Seller's obligations under this Agreement become impossible to perform, the Seller/Service owner bears no liability for any damage to the Buyer.

4.10. Product photos on the Service are illustrative and may not be 100% identical to the delivered product. If there are material inaccuracies, the Buyer may submit a written request to the site.

4.11. If an ordered product is not in the Seller's stock despite being displayed on the site, the Seller will cancel the Order and inform the Buyer as soon as possible.

4.12. The Seller/Service owner is not liable for non-performance caused by incorrect information provided by the Buyer.

4.13. When ordering, the Buyer must select "standard delivery" or "express delivery." Delivery may be performed by the Seller or a third party (courier).

• Standard delivery is free for orders of 100 AZN or more; for orders under 100 AZN the delivery fee is 10 AZN. Orders placed by 16:00 are delivered the same day; orders placed after 16:00 are delivered the next business day.
• Express delivery requires an additional fee shown on the Service and is delivered as quickly as possible depending on distance. The Buyer consents to the courier contacting them via the mobile number provided on the site.

4.14. For objective reasons, delivery times/dates may be changed unilaterally by the Seller.

4.15. Delivery is limited to Baku city and Absheron district of the Republic of Azerbaijan.

4.16. Unless otherwise requested, the Order is handed to the Buyer personally and/or any third person present at the specified address.

4.17. Upon receipt, the Buyer (or third person) must inspect the product(s) on the spot. After inspection, the Buyer (or third person) signs the document confirming delivery and declares no claims regarding the product(s).

4.18. After the handover act is signed, the Buyer bears responsibility for any damage to the goods.

4.19. Prices shown on the site are in AZN, including VAT.

4.20. If a product price is displayed incorrectly on the site, the Seller will cancel and refund the payment regardless of whether an order was placed.

4.21. Product prices may be changed unilaterally by the Seller.

4.22. For online payments, the acquiring bank may cancel a transaction if it determines fraud or other unlawful purpose. The Seller/Service owner is not responsible for disputes arising in such cases.

4.23. The Seller/Service owner may cancel an Order if:

4.23.1. The Buyer unjustifiably refuses to accept any product three times in a row;
4.23.2. There is suspicion of unlawful activity by the Buyer or unethical behavior. These measures are aimed at preventing material losses and do not constitute discrimination against consumers.

4.24. Returns are governed by the Law on Protection of Consumer Rights and by the Cabinet of Ministers' List of goods not subject to exchange in retail trade. If a product is returned for reasons not attributable to the Seller, return costs are borne by the Buyer.

4.25. The Seller/Service owner is not liable for damage caused by use of products not in accordance with their intended purpose.

4.26. Processing of personal data arising from use of the site is governed by the Law of the Republic of Azerbaijan "On Personal Data."

4.27. The Seller's office operates during working hours in accordance with labor legislation.

4.28. Any disputes or claims arising out of or in connection with this Agreement (including its interpretation, performance, termination, or invalidity) shall first be resolved in good faith and amicably between the parties. If not resolved within five (5) business days, the dispute shall be submitted to the competent courts of the Republic of Azerbaijan.

4.29. Registration on the Service is voluntary. Purchases may be placed by registered or unregistered Buyers.

4.30. Delivery terms are set out in "Delivery Terms," return/exchange rules in "Returns & Exchanges," and payment terms in "Payment Methods."

5.1. When placing an Order, the Buyer may choose among the payment options provided by the Service:

5.1.1. Cash upon delivery;
5.1.2. Payment by bank card upon receipt. The Service accepts VISA, MasterCard, and MaestroCard.

5.2. The Buyer selects the payment method in the Service interface.

5.3. The Buyer's obligations to pay for Goods under the sale–purchase relationship with the Seller are fulfilled in AZN. Unless otherwise provided, payment is regarded as 100% advance of the value of the Goods, regardless of the chosen payment form.

5.4. Payment is deemed made when the Seller's bank confirms receipt of funds into the Seller's account, or when the Seller's courier receives the cash.

5.5. Fiscal/cash receipts and other required accompanying documents under the law are provided to the Buyer by the Seller. Within delivery services, the Seller may deliver the receipts and documents; responsibility for their proper issuance lies with the seller of the Goods.

5.6. By paying with a bank card on the Service, the Buyer agrees to receive the cash receipt electronically (a link to download a PDF receipt) to the Buyer's email, or, if email is not available, to the verified phone number. In this case, a printed receipt is not provided.

5.7. Installment (partial) payment is prohibited.

6.1. The Seller may cancel an Order if:

6.1.1. The Buyer does not make payment for the Order;
6.1.2. The Seller cannot contact the Buyer/Recipient using the contact details specified in the Order;
6.1.3. The proposed delivery time window does not suit the Buyer and the parties cannot agree on a new time;
6.1.4. The product is out of stock or is found to be damaged prior to dispatch;
6.1.5. The Seller cannot fulfill the Order for other reasons;
6.1.6. The Buyer refuses the Goods in cases provided by law;
6.1.7. The Buyer refuses to accept the Order (Goods);
6.1.8. The price shown on the Service is the result of a technical error or unlawful actions by third parties.

6.2. If the Seller cannot fulfill the Order for reasons beyond the control of the Buyer or Seller (e.g., changes in customs rules/procedures; impossibility of the chosen delivery method; loss during delivery; lack of stock at the supplier; failure of Goods to arrive at the Seller's warehouse; defects found during processing; discrepancies in assortment/quantity; malfunction rendering the Goods unavailable, etc.), the Seller cancels the Order and informs the Buyer. The Buyer may then place a new Order (if the Goods are on sale) and agree new delivery terms. If, at the time of the new Order, the price has increased and the previous Order was canceled for reasons other than defects, no price-difference compensation is added.

7.1. The Buyer may change their mind and refuse the ordered Goods at any time before receipt (delivery).

7.2. If the Order has not yet been handed over for delivery, the Buyer may cancel it via support phone (+994 51 225 96 96). Until the moment the Order is handed over for delivery, the Buyer may also refuse only part of the Goods included in the Order; otherwise, cancellation is only for the entire Order.

7.3. When the Order is delivered by courier, the Buyer may refuse the Goods upon delivery. If the Buyer refuses the entire Order upon delivery, the Buyer undertakes to pay a delivery fee of 10 AZN.

7.4. If the Buyer refuses the Goods upon receipt and the reason is not related to product quality, the Seller may withhold from the Buyer the cost of organizing delivery services indicated in the Order.

8.1. Returns are performed by the Buyer in cases and procedures provided by the laws of the Republic of Azerbaijan. Information about Sellers of Goods is provided to the Buyer in the Order interface on the Service.

8.2. A User wishing to return a product shall apply directly to the Seller at www.emporium.az/pages/returns according to the requirements specified there.

8.3. Refunds for Goods are processed by the Seller.

9.1. Delivery to the specified address requires the Buyer to be present at that address at the agreed delivery time.

9.2. Delivery is made to the room/place specified by the Buyer provided there are no obstructing objects and there is at least 5 cm clearance between packaged Goods and doorways/corridors.

9.3. If conditions in the specified room impede delivery or may cause damage, the Goods are delivered to the nearest suitable place (as per 9.2). Delivery personnel do not clear obstacles or rearrange furniture.

9.4. Delivery personnel are not obliged to provide consultations on operation/features, or to install or adjust the Goods.

9.5. Upon delivery, in the presence of the delivery person, the Buyer must check the external appearance and packaging of the Order, and the quantity, completeness and assortment of the Goods in the Order.

9.6. Conformity checks may only be performed in the presence of the person delivering/handing over the Order.

9.7. The Order is given to the Buyer or to the person specified as the Recipient. If these persons cannot accept a cash-settlement Order, it may be released to another person who provides Order details (shipment number and/or recipient data) and pays the Order value in full.

9.8. Claims against the Seller for organization of delivery, external appearance, or completeness of the Goods are not accepted after the delivery person has left.

9.9. The Order is considered delivered when the Goods are handed over and the delivery document is signed. Delivery documents may be provided electronically.

9.10. Delivery covers Baku (districts: Nəsimi, Nərimanov, Nizami, Xətai, Yasamal, Səbail, Binəqədi, Sabunçu, Suraxanı, Qaradağ, Xəzər, Pirallahı) and Absheron district (including Sumqayıt and Xırdalan).

9.11. Delivery is free for Orders of 100 AZN or more. For Orders under 100 AZN, the delivery fee is 10 AZN.

9.12. Express Delivery applies only within Baku and costs 15 AZN.

10.1. The Buyer confirms they have legal capacity and have reached the age required by law to enter into the transactions contemplated by these Terms.

10.2. The Seller is not liable for:

10.2.1. Temporary issues/interruptions in Service operation and any resulting data loss, data preservation, correctness and timeliness of data transmission (except as required by law regarding personal data);
10.2.2. The reliability, quality, and speed of the Service's operation and the preservation of data created, used, or received by the Buyer (except as required by law regarding personal data).

10.3. The Seller may send emails and/or SMS to electronic addresses and phone numbers provided by the Buyer.

10.4. Such messages may include, without limitation, offers from other Buyers to conclude transactions, proposals and other informational and/or advertising messages. The Buyer understands and agrees that such messages or parts thereof may be advertising and may contain advertisements and announcements.

10.5. Messages posted on the Service are deemed delivered to the Buyer at the time of posting.

10.6. The Buyer confirms that, for the purpose of sending such messages, the Seller may provide the Buyer's email addresses and phone numbers to third parties.

10.7. Copying, modifying, distributing, selling, exchanging, or renting the Seller's intellectual property (including software), in whole or in part, as well as attempting to "crack" or obtain the source code without the Seller's written permission, is prohibited.