Return period
You can return or exchange your purchase within 14 days from the date of delivery.
Please let us know that you would like to return an item by phone, Monday – Sunday, 10:00 – 22:00:
Returns & Exchanges
As an official authorized representative of the brands we offer in Azerbaijan, we follow each brand’s return and exchange policies. All return requests are subject to review and approval by the respective brand.
To be eligible for a return or exchange, the following conditions must be met:
- Items must be returned in their original condition, undamaged and free from any odours.
- All original tags and labels must remain attached.
- Items must be unworn, unused, and show no signs of wear.
Please note: The brand reserves the right to decline a return or exchange request if any of the above conditions are not met. All returns are subject to final confirmation by the respective brand, in accordance with applicable consumer protection laws.
Receipt
Every order comes with a till receipt. Please present it for all returned items — without the receipt, items cannot be returned or exchanged.
Once your return has been accepted, our staff member will give you a refund receipt confirming that the items have been taken back.
Non-returnable items
The following items cannot be returned or exchanged:
- Jewellery: Gold and gold-plated items, as well as jewellery featuring precious or semi-precious stones.
- Fragrances & Beauty: Perfumes, cosmetics, and beauty products.
- Swimwear: All types of swimwear
- Underwear: All types of underwear and intimate apparel.
- Home & Living: Household goods and selected home accessories.
- Personal Care: Personal hygiene products.
- Hosiery: Socks, tights, stockings, and other hosiery for men, women, and children.
- Food Storage: Plastic food storage containers.